POWERING E-COMMERCE WORLDWIDE

Last Updated: September 30, 2025

1. Acceptance of Terms

By accessing and using the services provided by EcomX S. DE R.L., you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Provided

EcomX S. DE R.L. provides the following services:

• E-commerce platform development and management
• Digital business solutions and consulting
• Technology integration and support services
• International business facilitation
• Custom software and application development

3. Service Agreement

All services are provided subject to a separate service agreement or statement of work. Pricing, deliverables, and timelines are specified in individual contracts with clients. We reserve the right to modify services and pricing with appropriate notice to clients.

4. Intellectual Property

All intellectual property rights in our platforms, software, and proprietary technology remain the property of EcomX S. DE R.L. Client-specific customizations and content created under contract may be subject to separate licensing agreements as specified in individual service contracts.

5. Data and Privacy

We are committed to protecting client data and maintaining privacy standards. All data handling practices are governed by our Privacy Policy and comply with applicable international data protection regulations.

6. Payment Terms

Payment terms are specified in individual service agreements. Generally, services require payment in accordance with the agreed schedule. Late payments may result in service suspension and additional fees as outlined in service contracts.

7. Service Level Agreements

Uptime guarantees, support response times, and performance metrics are defined in individual service agreements. We strive to maintain high availability and service quality across all our platforms.

8. Limitation of Liability

EcomX S. DE R.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services. Our total liability shall not exceed the fees paid for the specific service in question during the twelve months preceding the claim.

9. Confidentiality

We maintain strict confidentiality regarding all client information, business data, and proprietary processes. Both parties agree to protect confidential information as outlined in individual service agreements.

10. Termination

Either party may terminate services in accordance with the terms specified in individual service agreements. Termination procedures, notice periods, and data transition protocols are defined in client contracts.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of Panama. Any disputes shall be resolved in accordance with Panamanian jurisdiction.

12. Modifications

We reserve the right to modify these terms at any time. Significant changes will be communicated to active clients. Continued use of services after modifications constitutes acceptance of updated terms.

13. Contact Information

For questions regarding these Terms & Conditions, please contact us at our registered business address in Panama City.

Last Updated: September 30, 2025

1. Information We Collect

EcomX S. DE R.L. collects various types of information to provide and improve our services:

• Business Information: Company name, business address, contact details, and tax identification
• User Information: Names, email addresses, job titles, and professional information
• Technical Data: IP addresses, browser information, device data, and usage analytics
• Transaction Data: Payment information, billing details, and purchase history
• Communication Records: Correspondence, support tickets, and feedback

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating about services, updates, and support
• Improving our platforms and developing new features
• Analyzing usage patterns and optimizing performance
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors, hosting services, and technology partners who assist in operations
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In the event of merger, acquisition, or sale of company assets

4. Data Security

We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent for data processing
• Request data portability

8. International Data Transfers

As an international business services provider, your information may be transferred to and processed in Panama or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Business Communications

We may send you service-related communications, updates about your account, and promotional materials (with your consent). You can opt out of promotional communications at any time through the unsubscribe link in emails or by contacting us directly.

12. Data Protection Officer

For privacy-related inquiries or to exercise your data protection rights, you may contact us at our registered business address. We are committed to resolving privacy concerns in a timely manner.

13. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Compliance

We are committed to complying with applicable data protection laws and regulations, including GDPR where applicable. Our data handling practices are designed to respect your privacy and protect your information.

15. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us: